Login Problems

Check email

Put your email address in the box below and click 'Check email'. Read the message that appears:

  • New password. If there is already a user account registered with your email address, the system will send you an new password.
  • Validation link. If your account has been started but not confirmed, the system will send you another validation link. Just like other user accounts on the internet that you might sign up for, you need to click the validation link to confirm that you really want to create a user account.
  • Register. If you haven't registered an account yet, the message will say "No DIVA account was found with that email address." To be able to login, please register a user account.

There is more troubleshooting information on our help pages for Login problems.

Where's my email?

Password reminder and validation emails are automated messages so please check your junk mail folder, SPAM filter and/ or "clutter".

Solve my login problem

Enter your email address

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Ferncliffe Road
BD16 2TA


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