For companies who want their staff to learn how to deal effectively when they receive a request or complaint from a customer. Predominantly, this is for phone based issues but the same principles apply as face to face.
Is it for you?
People attending this course will learn how to ensure that customers get a good experience with your company. They will learn how to turn negatives into positives by using every contact with the customer as an opportunity to impress them. Customer service operatives and anyone who is on the front - line dealing with customers and their issues, should attend.
COST: £95 plus vat
For further details & to book follow the link :- www.airedaleenterprise.org.uk/training/dealing-customer-issues-effectively/