The Challenge - NCS - Residential Programme Coordinator

Salary: £2,639 (net pay for 3 month contract).
Location: Yorkshire, Greater London, Surrey, Bucks & Berks, West Midlands, Manchester and Lancashire.
Role Length: Up to 3 months.
Dates: June or July - September 2018
Role Type: Fully residential, non-manager.

You will be the key contact for residential seasonal staff in the second phase of the NCS programme,responsible for logistics and pastoral support, and providing a safe and high quality experience for the young people participating. This fully residential role will involve evening and weekend work, with long working hours and participation in a night-shift rota. You'll have free 'live-in' accommodation and food for the duration of the role.

We run a fast-paced and challenging programme which requires a high level of flexibility. In addition to the responsibilities outlined, you may be required to undertake any duties within your skills & capabilities which The Challenge reasonably considers necessary to meet the needs of the young people on the programme.

Main Responsibilities

  • Manage the relationship between NCS The Challenge and the residential accommodation site, ensuring strong lines of communication are maintained throughout the summer delivery period.
  • Run induction and briefing sessions for each new cohort of young people & seasonal staff as they arrive at the accommodation venue, including fire & personal safety, food hygiene and behaviour, and create visual schedules for up to 10 staff and 84 young people.
  • Provide First Aid, care and support as required (you'll be given First Aid training ahead of your start date).
  • Support the seasonal staff team with evening activities, mealtime supervision, bedtime routines and the night-shift rota as required.
  • Run and monitor risk-assessments for the site, including room inspections, and report any damage, breakages and/or losses in a timely manner.
  • Order and distribute food for all staff and young people, monitoring stocks and making additional purchases where necessary.
  • Ensure all programme resources & equipment are in the right place at the right time to ensure the smooth running of the programme, including liaison with First Transport & taxi providers.

Person specification

  • Willing to work residentially with staff teams and large numbers of young people Proven organisational skills, and experience in managing and overcoming logistical issues within a demanding environment
  • Proven ability to manage professional relationships, with excellent interpersonal skills
  • Understanding of working with diverse community groups
  • Strive for continuous improvement by seeking & sharing feedback appropriately & respectfully
  • Ability to take initiative and work independently
  • Ability to work collaboratively with colleagues to overcome problems
  • Experience working in a customer-facing environment and communicating with a range of people
  • A flexible approach to work & the ability to adapt working style to different environments and teams


  • Experience of working in a residential environment
  • Experience of working directly with young people
  • Ability to facilitate sessions and activities with large groups of people
  • Food hygiene certificate or experience in commercial food preparation
  • First Aid certificate Experience of risk management and assessment


Closing date: 1st March 2018 12:00am
Hours: 8
Salary: £879
Salary Frequency: Per month
Further details available at:
This job is connected with: The Challenge