We have a thriving partnership with Bradford District Care NHS Foundation Trust and in October 2018 we recruited a new team of telehealth Wellbeing Coaches to support the delivery of low-intensity psychological interventions within MyWellbeing College (IAPT) service. This service is a telephone based guided self-help using disorder specific MyWellbeing College self-help workbooks. The service is aimed to support individuals experiencing a range of mild to moderate common mental health disorders.
We are looking for a Wellbeing Lead with lived experience in the area of mental health, to provide high quality leadership to this team of Wellbeing Coaches, in addition to taking a lead on a range of new projects and developments which are planned to enhance our work in the areas of wellbeing and telehealth.
The successful candidates will be passionate about mental health, have excellent interpersonal skills and be committed to supporting other people. They will work with people with different cultural backgrounds and ages, and should be committed to equal opportunities.
- Responsible to the Head of Client Services
- Direct line management of a team of 6 - 8 Wellbeing Coaches
Key duties and responsibilities
- To provide strong and effective, values driven leadership - ensuring a clear sense of direction and purpose for the Team
- To champion the role of the Voluntary and Community Sector and the importance of lived expertise, as part of our wider partnerships with statutory services
- To work closely with the other service providers and other mental health services (statutory and VCS) to ensure that we develop joined up approaches and work in an integrated manner
- To be a strong ambassador for The Cellar Trust, attending meetings and committees to represent this area of work
- To lead on new pilots or programmes of work associated with telehealth and the further development of wellbeing provision – allowing us to enhance our service provision and develop new approaches
- To provide line management and supervision for the Wellbeing Coaches
- Ensure all members of the team are clear about their roles and responsibilities, and expected levels of performance, and are delivering in line with agreed individual and team action plans
- To support all members of the team and provide clear objectives and management
- Produce and manage efficient and effective rotas
- Ensure that the service is operated in a safe manner, in line with legislation and best practice guidance
- Work in a proactive manner which enables continuous learning/development and improvement in the service. This will include working with the leadership team to identify opportunities for further growth to the service
- Work with the team to develop processes and guidance for use within services
- Acting as a champion for the service in external meetings including identifying external opportunities for further service development and growth as appropriate.
- To deal with complaints in a prompt and appropriate manner, in line with our policy
- To be the service lead for our telehealth service in line with contracts, agreed service outcomes and funded projects
- To ensure the team delivers in line with the organisational purpose, strategic plan and values
- To work closely with the staff team and Head of Client Services to identify and develop new opportunities to enhance the service or develop new services for clients
- To be the lead on the client database including the reporting of all outcomes
- To work closely with the team to ensure a culture of continuous improvement
- To work with the Head of Client Services to develop, update and implement client related policies and procedures in line with best practice
- Ensure that the service is delivered in line with confidentiality, data protection and safe guarding legislation and guidance
- Work in a collaborative manner across The Cellar Trust – encouraging effective team work across services and ensuring positive communication
- To ensure that effective partnerships are developed with users, carers, professional and clinical staff so that their advice and expertise informs all aspects of decision making
- To facilitate multi-disciplinary team working across the service – acting as a key point of contact with statutory services including Intensive Home Treatment, Community Mental Health Teams, social care, the police etc and facilitating opportunities to further develop the multi-disciplinary approach/learning.
- This role will not primarily be delivering individual support for people, however, if needed you will be expected to work as part of the staff rota
- Manage a reduced caseload to provide 30 minute one to one telephone based guided self-help sessions using the appropriate MyWellbeing College self-help workbook
- Develop knowledge of local resources and utilise as necessary
- To refer unsuitable clients on to the relevant services or back to the referral source as necessary with the advice and support of the lead practitioner if required
- Adhere to an agreed number of telephone based contacts in order to minimise client waiting times for treatment
- Complete clinical notes to a satisfactory standard and upload them within a 24 hour time frame
- Assess and respond to presentations of risk and safeguarding concerns
- Attend regular caseload management, supervision and coaching provided within the team
- Participate in effective and collaborative team working by sharing relevant information with colleagues in a timely manner
- Continuously review and revise working practices, together with colleagues, to deliver best practice and increased efficiencies
- Work with unconditional positive regard towards clients
- Work with a high level of awareness of safeguarding in order to both prevent and respond appropriately to abuse
- To model personal responsibility, self-awareness, self-belief, self-advocacy and hopefulness
- To champion clients’ rights, including: dignity, equality, diversity, choice and respect
- To act as an ambassador for The Cellar Trust with external agencies and partner organisations
- To undertake any other duties which may reasonably be regarded as within the nature of the duties and responsibilities/grade of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job description in specific terms
- To identify personal developmental needs and discuss with your Line Manager
- To participate in mandatory training as required
- Maintain a working knowledge of current trends in mental health
- To work within The Cellar Trust and BDCFT policies including Health and Safety and General Data Protection Regulation.
For the application form, full job description and person specification, and equal opportunities monitoring form, please visit https://www.thecellartrust.org/about-the-cellar-trust/working-for-us/wellbeing-lead/. Please note we are not able to accept CVs for this post. All applications must be via our application form.
Job Description and Person Specification
Equality and Diversity Monitoring Form