REPAIRS & MAINTENANCE MANAGER

REPAIRS & MAINTENANCE MANAGER – 37 HOURS (SALARY - £40,630.67)

Manningham Housing Association provides homes and services for the diverse and vibrant communities in Bradford, West Yorkshire. We see ourselves as more than a social housing provider, but a place shaper investing in neighbourhoods where people want to live and thrive. With just over 1400 properties, we are the “go to” housing association in Bradford for people who need large family housing.

 

We have a fantastic opportunity for a Repairs and Maintenance Manager to join our leadership team. Reporting directly to the Director of Operations, you will lead from the front and by example, taking full responsibility for the delivery of a first class and customer focussed repairs and maintenance service as well as all first point of contact services for Manningham Housing Association.

 

How to apply - If you wish to apply please complete the documents on our website and email to: recruitment@manninghamha.co.uk by Monday 4 November by 9.00 am and interview for this role will take place on 20th November 2019.

 

Whilst having experience of working for a social housing provider is not essential, you will have significant experience of leading a repairs and maintenance service which will include providing a responsive repairs service to our customers, asset management, delivering annual planned and cyclical property improvement programmes as well as having a good understanding of property health and safety and compliance.

 

In return we offer a competitive salary of £40,630.67, health benefits cash scheme, contributory pension, business mileage paid at HRMC rate, 25 day’s annual leave in addition to statutory Bank Holidays, free parking and most importantly a fantastic and supportive working environment.

 

Job Purpose - To effectively manage the repairs, maintenance and first point of contact services ensuring that customers receive a high-quality cost-effective service.

 

Key Objectives To provide motivational leadership and support to staff, ensuring clarity of direction, effective communication and development of personal potential.

 

  • Ensure that all aspects of property and customer service is well managed achieving high levels of customer satisfaction and top quartile performance within the sector and continuously seek to develop and implement positive practice and innovative ways of working whilst guiding the service through current legislative and regulatory requirements.
  • Lead the development of the Property and Customer Services annual plan with responsibility for monitoring budgets, meeting performance targets, implementing service improvement plans, related major initiatives and key milestones.
  • Lead the customer services team providing high quality first point of contact services.
  • Ensuring customer services team provide admin support to the property and housing teams and the wider organisation when required.
  • Responsible for ensuring that all the services in the post holder’s area of responsibility represent value for money for the Association in both cost and quality terms.
  • Responsible for business planning and the development of annual service improvement plans, budget development, financial accountability, control and performance management and monitoring arrangements of the service whilst engaging and incorporating all stakeholders into the service to strategically develop a forward thinking, proactive service that delivers upon the ethos of customer excellence.
  • Where services are externally procured, responsible for ensuring these are effectively and efficiently procured using innovative and latest practices, under required legislation and guidelines and will ensure such services are always effectively monitored and developed in line with best practice to achieve value for money.
  • Working with the Director of Operations develop all aspects of the service to achieve business growth and success through access into new markets through the development of new and innovative services whilst maintaining and improving upon internal service standards.
  • Liaise with customer representatives to understand their requirements and expectations using a range of feedback mechanisms to shape the service to reflect their requirements and expectations.

 

If you are the person we are looking for then we would love to hear from you.

 

Further information - For further details and to see the full job description and person specification please visit www.manninghamhousing.co.uk/about-us/jobs-at-mha/or if you would like any further information please email recruitment.

 

How to apply - If you wish to apply please complete the documents on our website and email to: recruitment (at) manninghamha.co.uk by Monday 4 November by 9.00 am and interview for this role will take place on 20th November 2019.

 

Manningham Housing Association is committed to diversity and is an equal opportunities employer. Applications are invited from all sections of the community. If you make us aware on your equality & diversity monitoring form that you have a disability we will try our best to make reasonable adjustments to remove any barriers to this post in the application / interview process due to a disability.

 

Job Type: Full-time

 

Salary: £40,630.67 /year

 

Job Description

Application Form

Job Advert

 

 
Closing date: 4th November 2019 9:00am
Hours: 37
Salary: £40,630.67
Salary Frequency: Per annum
This job is connected with: Manningham Housing Association