Domestic Violence Helpline Team Leader

Do you have experience working with survivors of domestic violence and have previously supported a team in a team leader role? We want to hear from you!

We are looking for someone to join our helpline team to help support and guide the team in our One Front Door Service.

Prime objectives of post

  • To support the Helpline Manager to ensure the effective and efficient day-to-day operations of the One Front Door Hub services, building on existing partnerships with key stakeholders.
  • To lead on developing the OFD service to ensure smooth pathways into the service.
  • To embed ‘think family’ approach in service delivery
  • To develop and support the role of the OFD employees.
  • Line management and co-line management of the One Front Door (Helpline) staff.
  • To occasionally cover front-line service provision, offering helpline listening, emotional support and initial assessment of risk and needs to individuals offering gender sensitive service to those experiencing domestic abuse and/or sexual violence (DASV) as and when required (staff shortages, staff holiday cover).
  • To oversee the provision of a high quality and pro-active front-door service to individuals experiencing DASV; delivering a pathway of care focussing on immediate safety and initial support plan.
  • Ensure whole family approach to safeguarding and support planning.
  • Initiate, develop, maintain and monitor multi-agency links through procedures and protocols to keep safety central to all services for victims.

Permanent contract, 36.5 hours per week.

We offer a flexible and supportive environment with a generous holiday entitlement, competitive rates of pay, training and development as well as a discount scheme and Employee Assistance Programme

Our Values

Staying Put’s vision is to provide equality of opportunity to survivors of domestic abuse and sexual violence, to remove the barriers that prevent people from speaking out and seeking help, to be seen as an expert in its field of by developing exciting new services that are breaking the mould of traditional service provision in the domestic violence sector.

All posts are subject to continued funding.

Full details and application packs can be downloaded from

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Application must be completed on the forms provided, CVs will not be accepted. Please note we will only accept submissions by email during COVID 19.

Closing date for applications: 5pm Monday 21st June 2021

Shortlisting: Shortlisting Tuesday 22nd June 2021

We expect a high volume of applications for these positions. If you have not heard from us by 24th June 2021 please consider that you have not been successful on this occasion.

Salary: £26,999.00-£27,999.00 per year

Closing date: 21st June 2021 5:00pm
Hours: 37.5
Salary: £26,999-27,999
Salary Frequency: Per annum
Further details available at:
This job is connected with: Staying Put