Homeless Resettlement Worker

We have an exciting opportunity for a Homeless Resettlement Worker to join our dynamic team at Hope Housing. A full job description and person specification are attached.

We have been given funding from the Winter Transformational fund to provide emergency accommodation during the winter. We are looking for a Homeless Resettlement worker for 5 months to support homeless people off the streets into emergency housing and then into long term housing.  You will be part of a small team managing 3 emergency houses, B and B and pod placements to assess homeless clients and find speedy solutions to move them into longer term accommodation. 

Who are we?

Established in 2008, Hope Housing is a registered Christian charity working with people experiencing homelessness in Bradford. Our aim is to end rough sleeping in Bradford by eradicating homelessness through the provision of a range of services including crisis management, advice and advocacy and supported housing. Hope Housing currently has 45 supported bed places in 30 properties across the city and we are actively looking to expand our portfolio. We are connected into a wide range of working partnerships with statutory and voluntary services and churches to deliver a range of person centred services in the City.  We know that we cannot solve homelessness by ourselves; our key principles are to work with others and focus our work on filling gaps in homeless provision so that in our city no one will be left out. All our support is tailored to each individual and enables even the most disadvantaged people to access housing, financial and practical help through a person-centred, individualised approach. 

As a response to the covid-19 pandemic we have been working with the local authority to support homeless migrants and to resolve their immigration problems.


The Homeless Resettlement Worker will manage our 3 emergency houses and emergency Bed and Breakfast provision. They will manage the properties and suitably place homeless clients, as well as assess their housing needs and find speedy longer term housing solutions. They will support them in a pathway out of homelessness and overcome barriers that prevent them accessing housing, including immigration support, addiction support, mental health support. As a member of the team, the Homeless Resettlement Worker will contribute to fulfilling Hope Housing’s vision for the eradication of homelessness in Bradford.

What drives us?

At our core we aim to reduce homelessness in such ways as may be thought fit within the context of Christian values and practice, based on the biblical mandate to love our neighbour as ourselves. We believe it is a great privilege to help people experiencing homelessness by providing hope where they often feel there is no hope.

Main Duties and Responsibilities

Managing Hope Housing’s emergency winter accommodation. 

Tenant and Client Support

  • Support and assess clients into emergency accommodation and support clients to move on. 
  • To provide clients with appropriate information to support their needs and provide support regarding their tenancies, including housing and other benefits, licence agreements etc.
  • Create emergency resettlement plans for each resident and support with overcoming barriers to accessing housing. 
  • To encourage clients to engage in recovery programmes and support volunteers to help clients in overcoming support needs, recovery from addictions, gaining employment, benefit entitlement etc.
  • Refer clients to housing providers.
  • To provide ongoing support for potential and actual tenants with due consideration and understanding, and with regard to the organisation’s Equal Opportunities policy 

Housing Management

  • To carry out appropriate housing management functions in relation to Hope Housing’s emergency accommodation. To include: 
    • Liaising with referring agencies and potential clients to accommodate the homeless. 
    • Rents collection, including housing benefits applications and management where necessary
    • Voids management
    • Arrange and oversee repairs and maintenance
    • Manage residents' wellbeing at the property and follow warning/eviction procedures where necessary.
    • Oversee cleaning of the property and room change over and clean rooms where necessary.
  • To be part of an on call rota for emergencies/crises
  • To develop new partnerships with other relevant agencies, churches, landlords etc.

Volunteer Coordination

  • Work with volunteers to help ensure a smooth running of the houses.
  • Work with Lead Resettlement Worker to coordinate volunteer rotas and hospitality support by the volunteers. 

Personal Development

  • To undertake any training and development opportunities as agreed
  • To attend occasional conferences and events related to homelessness and the work of Hope Housing in agreement with line manager
  • To undertake occasional tasks in cooperation with Hope Housing colleagues, as agreed within the context of the management structure, in order to gain additional skills and knowledge relevant and of use to the overall operation of Hope Housing

Additional Tasks

  • To work within the framework of values, ethos, policies and procedures set by the trustees
  • To undertake additional tasks and responsibilities at the request of the Trustees and line manager
  • To deputise on occasion and as appropriate for other colleagues as agreed with staff and trustees

Scope: This job description is intended to provide a guide to the general duties and responsibilities of the post. It should not be regarded as a contractual document.  It will be reviewed regularly and may be varied at the discretion of Hope Housing. A more specific list of day to day tasks will be agreed with your line manager.

How to apply

All reasonable expenses incurred to carry out the role such as mileage will be reimbursed in line with our policies and procedures.

Applications for the post are invited from those who have the relevant skills, experience and passion by submission of a detailed CV and covering application letter to Helen Syrop (Hope Housing Project Manager) via email: contact@hopehousing.org.uk.  

Please contact Helen Syrop if you require further information.

CVs should include: 

  • Name and contact details
  • Qualifications (level; date obtained; awarding body)
  • Full employment history
  • Name of two referees (including current or most recent employer) – please indicate if these can be contacted after shortlisting

Covering letter should include: 

  • Why you are applying for the post
  • How you meet the essential and, if appropriate, desirable criteria
  • Confirmation that, if shortlisted, you are available for the interview date
  • Confirmation of right to work in the UK

Job Description

Closing date: 18th October 2021 11:45pm
Hours: 37.5
Salary: £21,311
Salary Frequency: Per annum
Further details available at: https://www.hopehousing.org.uk/
This job is connected with: Hope Housing