Crisis Support Workers / Team Leaders

  • Do you want to be part of making a positive difference to the mental health and wellbeing of people in our community?
  • Do you have experience of directly supporting people in a mental health setting and are confident in managing challenging situations?

If so, we would love to hear from you.

Mind in Bradford is working with The Cellar Trust, building on their existing, award winning crisis services and have formed a strategic partnership to lead the new NHS funded Safe Spaces programme, working with a range of different local community organisations as well as a range of public sector partners.

The Safe Spaces Service is an all-age service with a number of different elements.  It is available to people who live in Bradford, Airedale, Wharfedale or Craven and includes one to one support (365 days per year 12pm-2.30am), outreach support, community-based crisis/wellbeing cafes, overnight accommodation for children and young people, and in-reach provision. The service delivers services in a non-clinical, supportive environment designed to help people in crisis stay safe, work through and understand their feelings, and then support them to access the support they need going forward. People can be referred via various pathways as an alternative to visiting A&E.

We are looking to strengthen our existing teams and have a number of vacancies for Crisis Support Workers and Team Leaders working in our Bradford Hub, based in the centre of Bradford.

Crisis Support Worker.

The Role

Working as part of a team of Crisis Support Workers you will be delivering mainly one-to-one crisis support to clients over the telephone or face to face.  You will provide practical assistance to clients in order for them to regain control over their lives and their own unique recovery process, delivering supportive one-one and some group interventions. The role is emotionally demanding due to the nature of distress experienced by clients. You may, on occasion, be required to travel across the district as part of the role.

Who you are

In order to thrive in this role, you will have experience of directly supporting people who have mental health difficulties within a mental health service / setting, have experience of working with vulnerable people with multiple risk factors in a clear, meaningful and non-judgmental way and need the ability to inspire hope and belief that recovery is possible in others.

Team Leaders

Providing line management to a team of Crisis Support Workers you will ensure the effective running and delivery of the Safe Spaces service across the district. You will lead the shift, managing any issues such as safeguarding and serious incidents by following set procedures and providing shift handovers. Additionally, you will support the Service Manager on areas such as serious incidents/safeguarding, recruitment, reporting, feedback procedures, auditing of records and performance management.

You will also deliver crisis support to clients over the telephone or face to face support to clients, increasing the reach of the service as a whole, delivering supportive one-one and some group interventions.

Who you are

Alongside your strong foundation of team management skills, you will also have experience of directly supporting people who have mental health difficulties within a mental health service / setting, have experience of working with vulnerable people with multiple risk factors in a clear, meaningful and non-judgmental way and need the ability to inspire hope and belief that recovery is possible in others. 

We have a number of shifts available as detailed below. We operate 365 days a year so shifts are available 7 days a week:

11.30- 19.30 Team Leaders only

12.00-19.20 Crisis Support Workers

16.00-23.20 Crisis Support Workers     

19.10- 02.30 Team Leaders and Crisis Support Workers

What do we offer

Salary scale: Team Leader, £23,517 - £26,585 per annum FTE, Crisis Support Worker £20,450 - £24,540 per annum FTE

Hours: Various shift patterns available

Base: Kenburgh House, Central Bradford, with occasional travel across the district

Responsible to: Service Manager / Team Leader

Annual Leave: 25 days pro-rata

Pension: We operate a contributory pension scheme which you will be auto-enrolled into (subject to the conditions of the scheme).

Probationary period: 6 months

Closing Date: Open Recruitment until all positions are filled

Interview Date: Ongoing

In the first instance any enquiries should be directed to recruitment@mindinbradford.org.uk or apply via the portal.

Making an Application

  • CVs will not be accepted.
  • Please email your completed application form in word format (as an attachment) to recruitment@mindinbradford.org.uk
  • Please complete the shift preference sheet in order that we can take this into account as part of the recruitment process.
  • Please note it is not possible for us to give feedback to non-shortlisted applicants
  • Mind in Bradford is committed to safeguarding and promoting the welfare of vulnerable adults and all successful applicants will be asked to apply (through Mind in Bradford) for an enhanced Disclosure and Barring Service (DBS) check and a right to work in the UK check.

Downloads - https://www.mindinbradford.org.uk/safe-spaces-recruitment/

Closing date: 1st December 2023 10:00am
Hours: Various
Salary: £20,450 - £26,585 FTE
Salary Frequency: Per annum
This job is connected with: Mind in Bradford